ChinaCache: Customer Satisfaction is Top Priority

Recently, there have been a lot of activities in CDN industry, with price mark downs and ups, as well as adjusted strategies. For ChinaCache, stable development is the core.

Each day there are 1.02 billion mobile and Internet terminal customers, together with 10.3 billion webpage displays, 1.05 billion video and multi-media file transmissions, and 0.16 billion music file transmissions on a daily basis. These are huge and remote amounts of data to terminal customers, repeatedly displayed every day in ChinaCache. With 17 years hard working, ChinaCache now owns above 30,000 customers, more than 26,000 servers and node coverage in 120 cities around the world.

In terms of overall arrangement, ChinaCache has been developing as the industry is growing, serving big customers through professional CDN service, offering full supports and service to big customers such as medium and large sized Internet companies, enterprises and government agencies. In face of ever changing market demands, ChinaCache has also constantly adjusted its segmented customer groups. On the basis of its original four major customer groups including telecom operators, Internet companies, government agencies and corporate customers, ChinaCache has also established its Broadcast and TV new media business unit in 2015, targeted at rapidly growing Broadcast and TV new media direction. These customers have very complex CDN demands, pursuing tailored solutions in the meantime.

In recent years, small and micro enterprises have grown to medium and small sized enterprises and even large enterprises, with their business demands becoming more and more complex. Standardized CDN services in the market could not satisfy their development demands now. ChinaCache, with its more effective customized network resource management service and mature CDN solution, can offer proper services and solutions for transformation and startup enterprises, while these enterprises place more value on ChinaCache’s technological expertise, customization capacity and superior service response and guarantee.

In addition to high-end customer market, in fact, as early as 2009, ChinaCache started to actively provide small and medium-sized enterprises with high quality, inexpensive, simple and convenient self-service CDN services, reflecting the concept of decreasing startup and innovation cost mentioned in our national new economic strategy of "Internet +" . The Webluker platform under ChinaCache is a cloud platform to implement self-support CDN service. Webluker is specifically designed and tailored for small and medium-sized enterprises, to provide different kinds of packages for small and medium-sized enterprises to choose. Webluker uses online self-help visual purchase model, enabling customers to adjust their purchase service with the change of their demand. In this way, the whole process becomes simple and efficient, lowering the threshold for small and medium-sized enterprises to accelerate their CDN service, helping them to increase their online income and improve user experiences without the need to increase hardware investment.

Webluker, with its approachable price and professional service capabilities, is committed to providing customers with advanced and efficient network services. In the last five years, Webluker has transformed rapidly from initially single cloud products to diversified development of CDN service based on cloud platform, starting from zero to a large platform serving more than 200,000 website operations.

At the same time, according to customer's business needs, Webluker can support customers to choose a third-party cloud computing platform, enabling customers, no matter whether they use ChinaCache Cloud or other cloud services, to be able to use Webluker’s self-help CDN service. Webluker and ChinaCache have been offering superior services to customers, as a professional CDN service provider.

The key to serve business-wide high, middle and low end customers is ChinaCache’s powerful product, technology and solution support. ChinaCache has been constantly innovating and improving its technologies and products, from originally traditional static element acceleration, to dynamic acceleration, to a variety of CDN services such as streaming media point live broadcast acceleration, mobile Internet acceleration and operator content introduction, satisfying customer requirements through flexible customized product combinations.

At the service level, ChinaCache has an experienced dedicated customer service team, a highly integrated monitoring and control system and 7 * 24 hour service hotline, offering services such as troubleshooting and complaint acceptance. In addition, ChinaCache provides customers with one-to-one customized services to fully guarantee customer network operation. For example, ChinaCache would send an operation team to the sites for support and service in case of major events.

In the future, ChinaCache will continue to lead the development direction of the industry, facing the growing needs of customers with an open attitude, insisting on technology innovation, delivering customers with more quality services as the enterprise strategic objective, making advance arrangement with keen market sense, improving network-aware capacity, ensuring more proactive and intelligent awareness capability toward user behaviors, terminals, applications, and networks.